“Welcometraining developed a bespoke 2 hours customer service course for all our catering staff focusing on the core elements of excellent customer service and up-selling as part of the launch of the refurbished restaurant. The flexibility of delivery enable us to ensure continue staff cover during the shifts. Many thanks for the training you provided to my team. It was received very well and initial observation of behaviour has showed some improvement in service attitude.”

― Pierre Gomez, Catering Manager York Teaching Hospital Trust