The industries number one customer service training is the family of Welcome To Excellence courses, which we are proud to deliver. We also deliver a range of supplementary courses to cover all aspects of retail, tourism and hospitality.
These one-day courses are low cost, high value solutions for shops, hotels, guest-houses, museums and attractions with quality training materials and certificate included.
Tourism, leisure and hospitality courses that we offer:
Welcome Host – £90 plus VAT per person (In-house £900 plus VAT)
Our world famous introduction to the essentials of great customer service will help you boost business.
- How to improve communication skills
- How to deal effectively with difficult situations
- How to create a positive impression
- How to exceed customer expectations
- How to build repeat business and word of mouth recommendations
More information about this course can be found here.
Welcome Host Gold – £90 plus VAT per person (In-house £995 plus VAT)
The most recent course in the Welcome to Excellence suite, reflecting the latest thinking and best practice in delivering outstanding customer service. It is a highly flexible course, and can be tailored to include content and knowledge specific to destinations and businesses. This includes:
- How to understand your customers
- How to deliver service excellence
- How to connect with your customers
- How to boost business
- How to deal with difficult situations
More information about this course can be found here.
Participants of this course are eligible to sit the assessment for a City and Guilds Level 2 award. This is available at an additional cost of £20 per person.
Welcome Host Plus – £90 plus VAT per person (In-house £850 plus VAT)
Customer service at its best – a more advanced course than ‘Welcome Host’ and the ideal next step. It looks at:
- How to aim for world class service
- Understanding your customers and competition turning negatives to positives
- How to deal with especially challenging situations how to build a winning team
- How to convert enquiries to sales
More information about this course can be found here.
Welcome Host Volunteers
More information about this course can be found here.
Welcome International – £95 plus VAT per person (In-house £900 plus VAT)
How to provide an exceptional customer service experience to visitors from overseas and work more effectively with colleagues from other countries, This course covers:
- Greeting visitors in their own language
- International body language
- Cultural awareness and stereotyping
- How to exceed the expectations of overseas visitors
More information about this course can be found here.
Exceeding Visitor Expectations – £90 plus VAT per person (In-house £900 plus VAT)
The Exceeding Visitor Expectations one-day training course has been designed specifically for visitor attraction front-line staff that combines the expertise of VisitEngland’s Visitor Attraction Quality Scheme and the experience of the renowned Welcome to Excellence training programmes.
Exceeding Visitor Expectations will help participants to:
- Identify what your attraction and the area where you work has to offer
- Understand who your visitors are and what they need and expect
- Meet, manage and, whenever possible, exceed visitor expectations
- Welcome visitors from all sections of the community and provide an accessible service
- Communicate successfully with visitors
- Use product/destination knowledge to provide information and advice in an inspiring way
- Deal effectively with challenging situations
- Act as an ambassador for your attraction and local area
More information about this course can be found here.
Participants of this course are eligible to sit the assessment for a City and Guilds Level 2 award. This is available at an additional cost of £20 per person.
Green Edge – £95 plus VAT per person (In-house £900 plus VAT)
Creating understanding of the overall importance of environmental and sustainable tourism issues as well as how to take advantage of these to boost business performance. This course covers:
- How to reduce costs, save energy, reduce waste Benefits of buying local
- How to develop environmental policies
- How to gain a competitive advantage
More information on the courses content can be seen here.
Finding and Training Seasonal Tourism Staff & Volunteers
This is a course being developed by Welcometraining to help tourism business recruit seasonal staff and volunteers. More information coming soon.
Welcometraining 