Healthcare

Customers have high expectations for the quality of service and care they receive from  healthcare providers. Increasingly, healthcare is a competitive market and a reputation for delivering excellent customer service can attract more loyal customers.

Here at Welcometraining we works with:

  • Medical Practices
  • Dental Surgeries
  • Medical support services
  • Veterinary surgeries
  • Hospitals
  • Opticians

We offer the following 1-day courses:

Delivering Service Excellence in Health and Social Care – £90 plus VAT per person (In-house £900 plus VAT)

Delivering Service Excellence in Health and Social Care is a Welcome To Excellence course for health providers.

More information on this courses content can be found here.

Participants of this course are eligible to sit the assessment for a City and Guilds Level 2 award. This is available at an additional cost of £25 per person.

Make Your Service Shine – £90 plus VAT per person (In-house £900 plus VAT)

This is a specially designed Welcometraining course which is tailored for dental surgeries.

Socialcare

Care homes, are your occupancy level consistently high?

Care homes like yours must find a competitive advantage to increase and sustain high occupancy and profits.

Does your local GP or Social Care team to recommend your service?

Residents, patients, social workers, medical and care professionals, family and guardians, suppliers and employees are all influenced by the customer service they experience from you and your team.

Does everyone in your team understand the impact the customer service they deliver has on the business?

We offer training courses specifically designed for social care:

Care Excellence – £90 plus VAT per person (In-house £900 plus VAT)

Care excellence is a unique 1-day customer service training programme designed by Welcometraining to assist care home operators and the care home industry as a whole to:

  • Achieve excellence in customer service in the operation of care homes
  • Exceed residents and visitors needs and expectations
  • Deliver an experience every resident and visitor can value
  • Provide an environment where courtesy, helpfulness and a warm welcome for all are standard

We work with:

  • Independent Care Home Operators
  • Local Authority Care Homes
  • Care In Your Home Providers

Most of the courses are run in-house. We do occasionally run public courses at a cost of £125 per person when there is sufficient demand, so please contact us if you would be interested in a public course.

More information on the course is available here.

Delivering Service Excellence in Health and Social Care – £90 plus VAT per person (In-house £900 plus VAT)

Delivering Service Excellence in Health and Social Care is a Welcome To Excellence course for health providers. This one day course will ensure that your customers get the service they expect. All individuals who complete this course are also eligible to attain a City and Guilds level 2 award.

More information on this courses content can be found here.

Participants of this course are eligible to sit the assessment for a City and Guilds Level 2 award. This is available at an additional cost of £25 per person.