Here at Welcometraining we offer general customer service courses, suitable for a wide range of industries.

The courses we offer are:

Delivering Service Excellence – £90 plus VAT per person (In-house £900 plus VAT)

With service excellence, there are no losers. Customers win. Employees win. The organisation wins. Delivering first-class service is a successful strategy for everyone.

You will look at how to:

  • Identify what your organisation has to offer customers
  • Understand who your customers are, what they need and what they expect
  • Identify the key elements of customer service excellence
  • Create a positive impression on your customers and enhance the image of your organisation
  • Choose appropriate behaviour for different customer service situations
  • Identify methods of promoting your organisation and boosting business
  • Deal effectively with situations where customer expectations have not been met
  • Review your performance and plan for customer service improvement

More information on the course content is available here.

Participants of this course are eligible to sit the assessment for a City and Guilds Level 2 award. This is available at an additional cost of £25 per person.

Welcome All – £90 plus VAT per person (In-house £900 plus VAT)

An insight into how to meet the expectations of people with disabilities or special needs. It looks at:

  • Key provisions from the Disability Discrimination Act practical
  • Advice on how to provide the best service
  • How to communicate effectively
  • How to improve accessibility
  • Guidance on a range of sensory, mobility and learning disabilities

More information on the course content is available here.

Welcome Line – £90 plus VAT per person (In-house £900 plus VAT)

Make sure that all telephone contact with customers is top class and increases sales:

  • How to create a positive impression
  • How to excel at every stage of a call
  • How to improve your communication skills how to up-sell and on-sell
  • How to handle difficult calls effectively

More information on the course content is available here.

On-line Customer Service Excellence – Up to 50 people £26.50 plus VAT (Over 50 receive 20% discount)

Accredited by Welcome to Excellence and developed by customer service experts, this new on-line course comprises of 8 e-learning modules that can be worked through at a pace and time that fits individual and business needs. Each module focuses on a key aspect of customer service and together they provide a comprehensive learning package that includes:

  • An introduction with learning outcomes
  • Resources that explain essential customer service concepts
  • Downloadable customer service reference guides with work based activities (in pdf format) that extend knowledge and build towards an essential reference portfolio
  • A scenario section that can be used to improve customer service across a wide range of business sectors
  • Quizzes and games designed specifically to underpin learning

More information on the course content, accessing material and assessment is available here.

Improving Internal Customer Service – In-house £900 plus VAT

This is a 1 day course which will help managers and workers to improve their understanding of internal customer service, and how this impacts on the external customer. This course has been developed by Welcometraining as it has proven the key to helping many of our clients.

More information on the course content is coming soon, in the meantime please contact us for further information.

Recruitment and Induction of Staff – In-house £995 plus VAT

This course is being developed by Welcometraining to help companies recruit and train staff. Getting the right staff with the understanding of the companies values is a key foundation to good customer service.

More information on the course content is coming soon, in the meantime please contact us for further information.