Our team consists of several customer service trainers, all trained to deliver welcome to excellence courses.

DA at Drum & Monkey

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David Andrews – Director

A fellow of the Chartered Institute of Marketing and the Tourism Society, Queen Mother Award winner, and recently attained the IoD Diploma in Company Direction. David is also currently undertaking a PhD part-time.

Mark Copsey – Trainer

Mark is a dynamic leader and driver of new initiatives and opportunities. He has many years of experience in economic, industry, and regional development, and has specialised in commercialisation and funding in public, private and the tertiary education sectors.

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Sandra Ellington – Trainer

Joanna Johnson – Trainer

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Claire Wilson – Trainer

Marilyn Wood – Trainer

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Jon Smithells – Trainer