Our team consists of several customer service trainers, all trained to deliver welcome to excellence courses.

DA at Drum & Monkey


David Andrews – Director

A fellow of the Chartered Institute of Marketing and the Tourism Society, Queen Mother Award winner, and recently attained the IoD Diploma in Company Direction. David is also currently undertaking a PhD part-time.

Mark Copsey – Trainer

Mark is a dynamic leader and driver of new initiatives and opportunities. He has many years of experience in economic, industry, and regional development, and has specialised in commercialisation and funding in public, private and the tertiary education sectors.

sandra-ellington1-250x216 images

Sandra Ellington – Trainer

Joanna Johnson – Trainer

blank-profile-picture-973460_1280 blank-profile-picture-973460_1280

Claire Wilson – Trainer

Marilyn Wood – Trainer


Jon Smithells – Trainer