Our Purpose

We help our customers to improve their profits and organisational results by improving internal and external customer service to foster customer loyalty and motivate staff.

Our Principles

Making a difference:  we are passionate about making a difference by helping our customers to achieve the results their organisation wants. We take great pride in helping each organisation and the people who work in it to reap the rewards of delivering outstanding customer service.

Trusted Partner: we want to work as a trusted friend and partner with all our customers and to delight you wherever we can in every aspect of our work together. We’re happy, if you’re happy.

Value for money: it’s important to us that everything we do for you is demonstrably good value. We want a win-win for you, for us, our suppliers, our partners and employees. Our aspirations and our results may be high, but we keep our overheads low, ensuring your investment with us will always be good value for money. A longer term, mutually valuable relationship with customers, suppliers and employees is more important to us than a short-term profit.

Walk the talk: we strive to offer outstanding customer service and we are passionate about retaining both our customers and our employees for the long term. We want to know when we get it wrong, and we want to put it right as quickly as possible. We listen, we learn, we share, we co-operate and collaborate and we prosper together

Our Customers

We are very proud to work with some great customers including:

  • York Archaeological Trust
  • Royal Armouries
  • DRAX Power Station
  • Park Homes UK
  • Harrogate Borough Council (museum and galleries)
  • Skipton BID
  • Kirklees Council (museums and galleries)
  • ONE North East
  • Maiden-voyage.com
  • York Minster

Our Team

Our in-house team is experienced, skilled, friendly and approachable and led by founding director David Andrews from our head office in York. You can also meet the rest of our team